Immediately after your order is placed

As soon as you have placed your Online order, you will receive a confirmation E-mail. This will detail the items you have purchased, and various contact details - but will not show your credit card number for security reasons.

Our fulfillment centre

AcuMedic Ltd. have a fully staffed fulfillment centre that you can contact in the unlikely event that you should experience a problem using our Online ordering service. 

Your unique Online shopping reference

When you place an order, our system will automatically give you an order reference number which is up to 15 digits in length. Your order reference number will always start with two letters - usually made up from the initials of your name.

Example:

DB_19010000012

BK2596 - Terrains and Pathology in Acupuncture - Qty:1  VAT: 0.00  Cost: 27.00 GBP

Please quote this reference (which is unique to each order you create) and we will immediately trace the progress of your order should the need arise.

Our Online operation

We want your Online shopping experience to be a very positive one. We have been operating a telephone mail order service for many years, and our Online operation is a natural extension to this. We have direct telephone numbers for you to get in touch, and a high-street presence, and are always available to help you trace your order or assist you in any way.

AcuMedic orders are processed using a fully secured SSL-encrypted HTTPS server.

Contacting us in case of difficulty

In the unlikely event that you feel your online purchases have not been processed as you would wish, please contact us and we will do all we can to assist you. Please ask for the Mail Order department.

Please call us on +44(0)20 7388 6704   (please ask for Mail Order department)

Please Email Us