Your privacy & our anti-spam policy

AcuMedic will not reveal your details or e-mail address to any third parties. We will never abuse the confidence you place in us when you make your order. We may e-mail you ourselves regarding things you may find of interest, but will remove your name immediately if you ask us to. If any e-mails are sent, they will be highly specific, and you will never be placed on a mass-mailing circular.

See also: Privacy/Copyright

Keeping you informed

We will keep you informed at every stage of the process, in case of any unexpected delay in sending your chosen items - such as back orders or orders pending.

You will receive your order confirmation and unique order reference number as soon as our system has processed your order.

See also: Order tracking

Concerns about Credit Card Security?

Although our Credit Card Processing System is totally secure - using 128-bit encryption, you may still wish to place your order without submitting your card details via the Internet. If this is the case, then please select your order, and when prompted for Payment Method, please select "Send Credit Card Details Separately". 

You will then need to print your order and details on a form which can be faxed or sent to us by post. Your Credit Card details will NOT be processed over the Internet if you select this option - it's that easy!

AcuMedic orders are processed using a fully secured SSL-encrypted HTTPS server.

Or what to do in the event of a problem? 

AcuMedic want your Online shopping experience to be a very positive one. We have been operating a telephone mail order service for many years, and our Online operation is a natural extension to this. We have direct telephone numbers for you to get in touch, and a high-street presence, and are always available to help you trace your order or assist you in any way. Each order has a unique reference number for you to quote, and our staff will be able to tell you exactly what stage your order has reached at any given time.

In the unlikely event that you feel your Online purchases have not been processed as you would wish, please e-mail, or call us on +44(0)20 7388 6704and we will do all we can to assist you.

Email Us

See also: Instructions on making a purchase
See also: FAQ